Privacy Policy

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Last updated: March 6, 2020

This Notice informs you of how any personal information that you share with us through your use of our website and/or our services may be used and disclosed by The Travel Guru, Inc. (hereafter “us”, “we”, or “our”). This Notice also describes the manner by which we may collect, hold, use, share, and discard the above-mentioned information. By your use of our website and/or our services, you signify your understanding and acceptance of the terms of this Notice and any collection and use of information made in accordance therewith. It is hereby understood that your continued use of our website and/or our services following the posting of changes to this policy will be deemed your acceptance of those changes.

Finally, this Notice outlines how you may access your personal information and exercise your rights under the Philippine Data Privacy Act or Republic Act No. 10173 and its implementing rules and regulations (“IRR”).

I. Scope of Service

This Website is being operated by The Travel Guru, Inc. with business address at Unit 1808, Medical Plaza Ortigas, 25 San Miguel Avenue, Ortigas Center, Pasig City. We also operate the following social media accounts (collectively the “Service”):

We understand that the personal information you share with us is confidential and we are committed in holding such information in confidence. Any information you choose to share with us shall be handled with due care and in compliance with legal requirements and shall only be shared for the following purposes:

  1. To facilitate your transactions with us;
  2. To notify you about changes to our product offers and other services;
  3. To allow you to avail of our product offers and other services when you choose to do so;
  4. To provide you customer care and support;
  5. To conduct our operations and render services to you, as may be appropriate;
  6. To collect payment for services we provide you;
  7. To improve the services we provide to you and our other clients; and
  8. To comply with laws and governmental regulation.

We will need to use and disclose your information to facilitate your availment of our services and product offers. This includes the sharing of information with our affiliates and partners so that they may assist us in rendering effective services and product offers to you. Our trusted affiliates, partners and third parties include, but are not limited to the following:

Affiliates

  1. Airlines
  2. Hotels
  3. Tour Operators/Travel Agencies/Tour Guide/Tour Escorts
  4. Embassies/VFS Centers

Partners

  1. Facebook Inc.
  2. Twitter Inc.
  3. Instagram, LLC
  4. Google LLC

We may need to engage third parties that perform business services for us, such as consultants, contractors, accounting or law firms (collectively “Business Associates”). In certain instances, we may need to share the information that you have provided us with these Business Associates so it can perform a service on our behalf. To ensure your protection, we will either anonymize or encrypt your information or ensure we have a data sharing agreement or written contract in place with the Business Associate requiring protection of the privacy and security of your confidential information.

We use electronic communications platforms to facilitate the quick, prompt and efficient coordination of care and delivery of services to you. Thus, members of our team may use various messaging platforms for purposes of communication. Unless you notify us to the contrary, we may use the contact information you provide to communicate general information such as appointments, date and time, as well as for satisfaction surveys.

II. Information Collection And Use

We collect several different types of information for various purposes as explained above. Please find below some of the information we may collect and use.

Personal Information

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Information”). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name, middle name, and last name
  • Telephone or Mobile number
  • Billing or Postal Address, State, Province, ZIP/Postal code, City
  • Cookies and Usage Data
  • Copies of passport/SSS/Driver’s License if necessary

Sensitive Personal Information

In addition to the above, we may also collect sensitive personal information through your use of the Service such as but is not limited to the following:

  • Nationality
  • Ethnic Race and Origin
  • Marital Status
  • Date of Birth
  • Age
  • Gender
  • Information pertaining to your Travel History such as but not limited to:
    • Previous and/or current Passport details
    • Previously issued visas
    • Travel Preferences (airlines/hotels/airline seats/hotel rooms)

Please be assured that our collection and use of Sensitive Personal Information will be on as-needed basis and in all cases with your prior consent. Rest assured that we shall safekeep all Personal and Sensitive Personal Information that you choose to share with us. We implement adequate levels of protection to ensure that the integrity of your personal information is secure as required by the Philippine Data Privacy Act and its IRR.

Usage Data

We may also collect information how you access and use our Service (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

III. Transfer Of Information

Your information, including Personal or Sensitive Personal Information, may be transferred to — and stored in — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside Philippines and choose to provide information to us, please note that we transfer the data, including Personal or Sensitive Personal Information, to the Philippines and for storage and possible use there.

Your consent to this Notice followed by your submission of such information represents your agreement to that transfer.

Rest assured that we have taken steps reasonably necessary under Philippine law to ensure that information shared with us will be treated securely and in accordance with this Notice. Any information you share shall be encrypted and stored on secured servers. Said information may only be accessed by our employees or authorized representatives when it is reasonable and necessary for our delivery of our product offers and other services you are availing from us or as necessary for our effective delivery of our product offers and services as set forth in this Notice.  We will not transfer your Personal or Sensitive Personal Information to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

IV. Disclosure Of Data

Legal Requirements

We are firm in our policy in keeping the information collected and stored to be strictly confidential. However, we may disclose your Personal Data in good faith and belief that such action is necessary to:

  • To comply with a legal obligation;
  • To protect and defend our rights or property, as necessary;
  • To prevent or investigate possible wrongdoing in connection with the services rendered or delivery of our product offers;
  • To protect your personal safety as well as that of our other Clients and the public;
  • To collect payments due and owing to us for services rendered; or
  • To protect against legal liability;

In addition to the above declarations, we shall not rent, sell, nor disclose your personal information with other parties.

V. Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

VI. Retention of Data

When no longer needed for the purpose which it is intended, the information collected and stored shall be deleted and destroyed permanently. We may however retain and use your personal information and/or copy of your passport/visa for as long as it is valid for your future bookings and in accordance with this Notice for as long as you wish to maintain your records with us. If we are required to retain any portion of your personal information, we are obliged to use reasonable efforts to limit the use of such personal information according to the purpose to which it is originally intended and to other lawful purposes. On the other hand, we shall also take reasonable steps to delete your information as quickly as possible upon your written request. Due to technical constraints, please take note that there may be residual data that may still be stored in our servers despite our efforts to process the deletion of your personal information.

VII. Service Providers

We may employ third party companies and individuals to facilitate our services and product offers (“Service Providers”) to provide the services and products on our behalf, to perform other related services or to assist us in analyzing how our services and products are being delivered.

These third parties have access to your Personal and Sensitive Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

VIII. Links To Other Sites

Our website contains external links that will direct you outside The Travel Guru, Inc. site. We have no control of the information collection policies and procedures of these external websites. Please review the privacy policies of these external sites directly from them.

IX. Changes To This Privacy Policy

We reserve our right to modify and/or update this Privacy Policy at any time and from time to time. Your continued use of our Services after the changes or revisions to this Privacy Policy shall indicate your consent thereto. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

X. Contact Us

Should you have any questions regarding your personal and sensitive personal information, or if you wish to obtain access to or request the destruction of personal and sensitive personal information as well as any questions, queries, complaints, and suggestions regarding our Privacy Policy, please do not hesitate to contact us on the following channels:

By address: Unit 1808 18th Floor Medical Plaza Ortigas, 25 San Miguel Avenue, Ortigas Center, Pasig City 1605 Philippines